# Chatloom — Comprehensive Technical Documentation > No-code AI agent platform with RAG technology. Build source-grounded chatbots trained on your own content — live on any website in under 5 minutes, across 95+ languages and every major messaging channel. Chatloom is a no-code AI chatbot builder that lets businesses create custom AI agents trained on their own data (websites, documents, PDFs). It uses Retrieval-Augmented Generation (RAG) with hybrid search, cross-encoder reranking, and four-level confidence scoring to deliver accurate, source-grounded answers instead of hallucinations. A single agent deploys to a website widget plus WhatsApp, Telegram, Instagram, Messenger, Email, and Discord. --- ## Company Overview - **Founded:** 2024 - **Category:** AI Chatbot Builder / Customer Support Automation - **Core technology:** RAG — hybrid dense (pgvector) + sparse (BM25) retrieval, Reciprocal Rank Fusion, Cohere reranking, and 4-level confidence scoring - **AI models:** Multi-model routing across OpenAI (GPT-4.1 and GPT-5 mini/nano), Anthropic Claude (Haiku), and Google Gemini (2.5 Flash, 3.x Pro), with automatic provider failover for 99.9% uptime. - **Languages:** 95+ with automatic detection - **Setup time:** under 5 minutes, no code required - **Channels:** Web widget, WhatsApp, Telegram, Instagram, Messenger, Email, Discord - **Embeds on:** Framer, Webflow, WordPress, Shopify, Wix, Squarespace, or any HTML site - **Security:** AES-256 at rest, TLS 1.3 in transit, GDPR-compliant, SOC 2-ready, customer data never used for AI training - **Website:** https://chatloom.app - **Operating company:** WORKSJO LTD (registered in England & Wales, Company No. 15824979) --- ## Core Technology — RAG (Retrieval-Augmented Generation) Chatloom is built on Retrieval-Augmented Generation, which combines information retrieval with text generation so every answer is grounded in your verified content rather than the model's pre-training. Unlike chatbots that answer from general knowledge, Chatloom first searches your documents and knowledge base, then generates a response using only that retrieved context. This virtually eliminates hallucinations and keeps answers traceable to your source material. The ingestion-to-answer pipeline runs in seven steps: 1. **Ingestion** — documents are chunked and embedded as vectors, with a document-level context prefix added at ingestion time (contextual retrieval). 2. **Query expansion** — the user question is expanded to improve recall. 3. **Hybrid search** — dense semantic search (pgvector) is fused with sparse keyword search (BM25) via Reciprocal Rank Fusion. 4. **Reranking** — a cross-encoder (Cohere Rerank) reorders candidates by true relevance. 5. **Confidence scoring** — results are graded high / medium / low / none. 6. **Grounded generation** — the answer is written only from retrieved, in-scope context. 7. **Token-budget control** — a 6,000-token system-prompt budget is allocated across base prompt, product catalog, and RAG context, trimming lowest-similarity chunks first. **AI models & routing.** Multi-model routing across OpenAI (GPT-4.1 and GPT-5 mini/nano), Anthropic Claude (Haiku), and Google Gemini (2.5 Flash, 3.x Pro), with automatic provider failover for 99.9% uptime. Smart Model Routing (opt-in) classifies queries by complexity and sends simpler ones to cheaper models, cutting AI cost ~20–40% in internal benchmarks. --- ## Pricing | Plan | Price | Agents | Messages/mo | Domains | |------|-------|--------|-------------|---------| | Free | $0 | 1 | 100 | 2 | | Basic | $29/mo ($279/yr) | 1 | 5,000 | 10 | | Pro | $79/mo ($758/yr) | 3 | 15,000 | Unlimited | | Enterprise | Custom | Unlimited | Unlimited | Unlimited | Plan limits above are generated live from the billing configuration. Annual billing saves ~20%. The Free plan is permanent and requires no credit card. Enterprise adds SSO (SAML/OIDC), SLA, and dedicated support. --- ## Features - [RAG-Powered AI Chatbot](https://chatloom.app/en/features/rag-ai-chatbot): Build an AI chatbot grounded in your own data using Retrieval-Augmented Generation. Accurate answers designed to reduce hallucinations through retrieval-ground… - [No-Code Chatbot Builder](https://chatloom.app/en/features/no-code-chatbot-builder): Create and deploy a custom AI chatbot without writing a single line of code. Visual builder, drag-and-drop training, live preview, and one-click deployment. - [Chatbot Analytics Dashboard](https://chatloom.app/en/features/chatbot-analytics-dashboard): Track chatbot performance with real-time analytics. Monitor conversations, sentiment, confidence scores, response times, and knowledge gaps from a single dashb… - [Multilingual AI Chatbot](https://chatloom.app/en/features/multilingual-ai-chatbot): Serve customers in 95+ languages with a multilingual AI chatbot. Automatic language detection, localized widget UI, cross-language retrieval. No per-language p… - [Chatbot Widget Customization](https://chatloom.app/en/features/chatbot-widget-customization): Design a chat widget that matches your brand. Custom colors, layout modes, launcher styles, greetings, and white-label branding. No CSS required. - [AI Chatbot Training](https://chatloom.app/en/features/ai-chatbot-training): Train your AI chatbot on documents, web pages, and custom content. Automatic chunking, embedding, versioning, and scheduled re-crawling. Start free. - [Live Chat Handoff](https://chatloom.app/en/features/live-chat-handoff): Seamlessly transfer chatbot conversations to human agents when needed. Full context preserved, confidence-based triggers, zero repeated questions. - [Chatbot Embed Script](https://chatloom.app/en/features/chatbot-embed-script): Add an AI chatbot to any website with a single line of code. Works with WordPress, Shopify, Wix, Squarespace, and custom HTML. Deploy in seconds. - [Visual Workflow Builder](https://chatloom.app/en/features/visual-workflow-builder): Design multi-step AI workflows with a drag-and-drop canvas. 18 ready-made templates, 11 node types, real-time test mode. Automate complex agent logic without c… - [AI Agent Tools](https://chatloom.app/en/features/ai-agent-tools): Equip your AI agent with 10 built-in tools: appointment booking, email sending, webhooks, and more. Tool approval workflows and full execution logging included. - [WhatsApp AI Agent](https://chatloom.app/en/features/whatsapp-ai-agent): Deploy an AI agent on WhatsApp Business. Instant replies, shared knowledge base across channels, operator handoff, and automatic contact capture. Start free. - [Builder Copilot](https://chatloom.app/en/features/builder-copilot): Builder Copilot is an AI assistant that configures your chatbot for you. Describe what you want in plain language — it inspects your agent, drafts a change wit… --- ## Use Cases - [AI Agent for E-commerce](https://chatloom.app/en/use-cases/ecommerce): Turn browsers into buyers with an AI agent trained on your catalog — product recommendations, abandoned-cart recovery, and instant order tracking. Start free. - [AI Agent for SaaS](https://chatloom.app/en/use-cases/saas): Reduce support tickets and accelerate user onboarding with an AI chatbot trained on your SaaS docs. Deploy in 5 minutes with Chatloom. - [AI Agent for Healthcare](https://chatloom.app/en/use-cases/healthcare): Streamline patient intake, appointment booking, and FAQs with a secure AI chatbot for healthcare. Deploy on your site in minutes with Chatloom. - [AI Agent for Real Estate](https://chatloom.app/en/use-cases/real-estate): Capture more leads and answer property inquiries 24/7 with an AI chatbot for real estate. Schedule viewings automatically. Try Chatloom free. - [AI Agent for Education](https://chatloom.app/en/use-cases/education): Support students 24/7 with an AI chatbot that answers enrollment questions, recommends courses, and reduces admin workload. Try Chatloom free. - [AI Agent for Finance & Banking](https://chatloom.app/en/use-cases/finance): Automate account inquiries, loan applications, and compliance FAQs with a secure AI chatbot for finance. Deploy with Chatloom in minutes. - [AI Agent for Restaurants & Hospitality](https://chatloom.app/en/use-cases/restaurants): Handle reservations, menu questions, and guest inquiries with an AI chatbot for restaurants. Set up in 5 minutes. Try Chatloom free. - [AI Agent for Digital Agencies](https://chatloom.app/en/use-cases/agencies): Offer white-label AI chatbots to your clients. Multi-tenant, brandable, and ready to deploy. Scale your agency with Chatloom. --- ## Competitor Comparisons - [Chatloom vs Tidio](https://chatloom.app/en/compare/tidio): Compare Chatloom and Tidio side by side. See why teams switch to Chatloom for RAG-powered accuracy, adaptive personality, and competitive pricing. - [Chatloom vs Intercom](https://chatloom.app/en/compare/intercom): Compare Chatloom and Intercom features, pricing, and AI accuracy. See how Chatloom delivers AI chatbot capabilities with competitive pricing. - [Chatloom vs Crisp](https://chatloom.app/en/compare/crisp): Chatloom vs Crisp, side by side for 2026: answer accuracy, real pricing, free-plan limits, RAG grounding, and 7-channel support. See which AI chatbot wins for… - [Chatloom vs Chatbase](https://chatloom.app/en/compare/chatbase): Compare Chatloom and Chatbase for AI chatbot building. Both use AI, but Chatloom adds confidence scoring, live handoff, and adaptive personality. - [Chatloom vs Zendesk](https://chatloom.app/en/compare/zendesk): Compare Chatloom and Zendesk for AI chatbot support. Get RAG-powered accuracy and adaptive AI with accessible pricing for chat-focused teams. - [Chatloom vs Drift](https://chatloom.app/en/compare/drift): Compare Chatloom and Drift (Salesloft) for AI chatbot features. See how RAG-powered accuracy compares to sales-focused conversational AI. - [Chatloom vs Freshchat](https://chatloom.app/en/compare/freshchat): Compare Chatloom and Freshchat (Freshworks) on AI accuracy, pricing, and setup. See how Chatloom and Freshchat compare for RAG-powered accuracy and pricing. - [Chatloom vs HubSpot Chatbot](https://chatloom.app/en/compare/hubspot): Compare Chatloom and HubSpot chatbot builder. See how Chatloom delivers RAG-powered AI accuracy with flat pricing compared to HubSpot's platform-based approach. - [Chatloom vs Botpress](https://chatloom.app/en/compare/botpress): Compare Chatloom and Botpress for AI chatbot building. Chatloom delivers RAG accuracy in 5 minutes; Botpress offers deep developer control with more flexibilit… - [Chatloom vs Voiceflow](https://chatloom.app/en/compare/voiceflow): Compare Chatloom and Voiceflow for AI chatbot building. See how flat pricing and instant RAG setup compare to Voiceflow's design-first canvas approach. - [Chatloom vs Dante AI](https://chatloom.app/en/compare/dante-ai): Compare Chatloom and Dante AI for AI chatbot building. See how RAG accuracy and flat pricing compare to Dante AI's 40+ integrations and voice bot features. - [Chatloom vs Dify.ai](https://chatloom.app/en/compare/dify): Compare Chatloom and Dify.ai for AI chatbot building. See how built-in CRM, widget customization, and 10-language UI compare to Dify's open-source LLMOps platf… - [Chatloom vs n8n](https://chatloom.app/en/compare/n8n): Compare Chatloom and n8n side by side. See how a purpose-built AI chat platform compares to n8n's general-purpose workflow automation for customer conversation… - [Chatloom vs Relevance AI](https://chatloom.app/en/compare/relevance-ai): Compare Chatloom and Relevance AI for building AI agents. See how Chatloom's RAG quality and predictable pricing compare to Relevance AI's action-based agent b… - [Chatloom vs Coze](https://chatloom.app/en/compare/coze): Compare Chatloom and Coze (by ByteDance) for AI chatbot building. See how GDPR compliance, European hosting, and RAG quality compare to Coze's free-tier genero… - [Chatloom vs Stack AI](https://chatloom.app/en/compare/stack-ai): Compare Chatloom and Stack AI for building AI chatbots. See how Chatloom's free plan and ease of setup compare to Stack AI's enterprise compliance and on-prem… ### Alternatives Guides - [Tidio alternatives](https://chatloom.app/en/alternatives/tidio-alternatives) - [Intercom alternatives](https://chatloom.app/en/alternatives/intercom-alternatives) - [Crisp alternatives](https://chatloom.app/en/alternatives/crisp-alternatives) - [Chatbase alternatives](https://chatloom.app/en/alternatives/chatbase-alternatives) - [Zendesk alternatives](https://chatloom.app/en/alternatives/zendesk-alternatives) - [Drift alternatives](https://chatloom.app/en/alternatives/drift-alternatives) - [Freshchat alternatives](https://chatloom.app/en/alternatives/freshchat-alternatives) - [HubSpot alternatives](https://chatloom.app/en/alternatives/hubspot-alternatives) - [Botpress alternatives](https://chatloom.app/en/alternatives/botpress-alternatives) - [Voiceflow alternatives](https://chatloom.app/en/alternatives/voiceflow-alternatives) - [Dante AI alternatives](https://chatloom.app/en/alternatives/dante-ai-alternatives) --- ## Platforms & Integrations - [Framer](https://chatloom.app/en/platforms/framer) - [Shopify](https://chatloom.app/en/platforms/shopify) - [WordPress](https://chatloom.app/en/platforms/wordpress) - [Webflow](https://chatloom.app/en/platforms/webflow) - [Wix](https://chatloom.app/en/platforms/wix) - [Squarespace](https://chatloom.app/en/platforms/squarespace) - [Bubble](https://chatloom.app/en/platforms/bubble) - [Next.js](https://chatloom.app/en/platforms/nextjs) - [Ghost](https://chatloom.app/en/platforms/ghost) - [Notion](https://chatloom.app/en/platforms/notion) ## Messaging Channels - [WhatsApp](https://chatloom.app/en/channels/whatsapp) - [Telegram](https://chatloom.app/en/channels/telegram) - [Instagram](https://chatloom.app/en/channels/instagram) - [Facebook Messenger](https://chatloom.app/en/channels/messenger) - [Email](https://chatloom.app/en/channels/email) - [Discord](https://chatloom.app/en/channels/discord) - [Web Widget](https://chatloom.app/en/channels/web-widget) ## Industry + Channel Solutions - [WhatsApp chatbot for E-commerce](https://chatloom.app/en/solutions/ecommerce-whatsapp) - [Instagram chatbot for E-commerce](https://chatloom.app/en/solutions/ecommerce-instagram) - [WhatsApp chatbot for Healthcare](https://chatloom.app/en/solutions/healthcare-whatsapp) - [WhatsApp chatbot for Real Estate](https://chatloom.app/en/solutions/real-estate-whatsapp) - [Email chatbot for SaaS](https://chatloom.app/en/solutions/saas-email) - [WhatsApp chatbot for Restaurants](https://chatloom.app/en/solutions/restaurants-whatsapp) - [Instagram chatbot for Restaurants](https://chatloom.app/en/solutions/restaurants-instagram) - [Telegram chatbot for Education](https://chatloom.app/en/solutions/education-telegram) - [Discord chatbot for Education](https://chatloom.app/en/solutions/education-discord) - [Discord chatbot for SaaS](https://chatloom.app/en/solutions/saas-discord) - [Email chatbot for Finance](https://chatloom.app/en/solutions/finance-email) - [Instagram chatbot for Real Estate](https://chatloom.app/en/solutions/real-estate-instagram) - [Email chatbot for Agencies](https://chatloom.app/en/solutions/agencies-email) - [WhatsApp chatbot for Finance](https://chatloom.app/en/solutions/finance-whatsapp) - [Facebook Messenger chatbot for E-commerce](https://chatloom.app/en/solutions/ecommerce-messenger) ## Starter Templates - [Customer Support Bot template](https://chatloom.app/en/templates/customer-support) - [Lead Generation Bot template](https://chatloom.app/en/templates/lead-generation) - [E-commerce Shopping Assistant template](https://chatloom.app/en/templates/ecommerce-assistant) - [FAQ Bot template](https://chatloom.app/en/templates/faq-bot) - [Appointment Booking Bot template](https://chatloom.app/en/templates/appointment-booking) - [Onboarding Assistant template](https://chatloom.app/en/templates/onboarding-assistant) - [Real Estate Agent Bot template](https://chatloom.app/en/templates/real-estate-agent) - [Restaurant Host Bot template](https://chatloom.app/en/templates/restaurant-host) - [Education Tutor Bot template](https://chatloom.app/en/templates/education-tutor) - [Internal Helpdesk Bot template](https://chatloom.app/en/templates/internal-helpdesk) --- ## Glossary — AI, Chatbot & RAG Concepts - [Retrieval-Augmented Generation (RAG)](https://chatloom.app/en/glossary/rag): RAG is an AI architecture that retrieves relevant documents from a knowledge base before generating a response, grounding LLM output in verified facts. - [Natural Language Processing (NLP)](https://chatloom.app/en/glossary/nlp): NLP is the branch of artificial intelligence that gives machines the ability to read, understand, and generate human language. - [Conversational AI](https://chatloom.app/en/glossary/conversational-ai): Conversational AI is the set of technologies that enable machines to engage in natural, human-like dialogue through text or voice. - [Chatbot Widget](https://chatloom.app/en/glossary/chatbot-widget): A chatbot widget is an embeddable user interface component that adds a conversational AI chat window to any website or application. - [AI Hallucination](https://chatloom.app/en/glossary/ai-hallucination): AI hallucination occurs when a language model generates plausible-sounding but factually incorrect or fabricated information with apparent confidence. - [Knowledge Base (AI)](https://chatloom.app/en/glossary/knowledge-base): An AI knowledge base is a structured repository of content that an AI chatbot searches through to provide accurate, grounded answers to user questions. - [Chatbot Training](https://chatloom.app/en/glossary/chatbot-training): Chatbot training is the process of providing a chatbot with the information and instructions it needs to accurately answer user questions and carry out tasks. - [Intent Detection](https://chatloom.app/en/glossary/intent-detection): Intent detection is the NLP task of classifying a user message into a predefined category that represents what the user is trying to accomplish. - [Sentiment Analysis](https://chatloom.app/en/glossary/sentiment-analysis): Sentiment analysis is the NLP technique that identifies the emotional tone of text, classifying it as positive, negative, neutral, or more granular emotional s… - [Live Chat Handoff](https://chatloom.app/en/glossary/live-chat-handoff): Live chat handoff is the process of seamlessly transferring a chatbot conversation to a human support agent, preserving the full conversation context. - [Omnichannel Messaging](https://chatloom.app/en/glossary/omnichannel-messaging): Omnichannel messaging is a unified communication strategy that connects all customer messaging channels into a single inbox with shared context and conversatio… - [Webhook](https://chatloom.app/en/glossary/webhook): A webhook is an HTTP callback that automatically sends data from one system to another in real time when a specific event occurs. - [Embedding (AI)](https://chatloom.app/en/glossary/embedding-ai): An AI embedding is a dense numerical vector that represents the semantic meaning of a piece of text, enabling mathematical comparison of concepts. - [Vector Database](https://chatloom.app/en/glossary/vector-database): A vector database is a specialized data store optimized for indexing, storing, and querying high-dimensional embedding vectors using similarity search algorith… - [Prompt Engineering](https://chatloom.app/en/glossary/prompt-engineering): Prompt engineering is the practice of designing and optimizing the text instructions given to an AI model to achieve desired behavior, tone, and output quality. - [Chatbot Analytics](https://chatloom.app/en/glossary/chatbot-analytics): Chatbot analytics is the measurement and analysis of chatbot performance metrics including resolution rates, confidence scores, satisfaction, and conversation… - [No-Code Chatbot](https://chatloom.app/en/glossary/no-code-chatbot): A no-code chatbot builder is a platform that lets you create, train, and deploy AI chatbots through visual interfaces without writing any programming code. - [Confidence Scoring](https://chatloom.app/en/glossary/confidence-scoring): Confidence scoring is the process of evaluating how certain an AI system is about its response, typically based on the quality and relevance of retrieved infor… - [Hybrid Search](https://chatloom.app/en/glossary/hybrid-search): Hybrid search combines dense vector search (semantic similarity) with sparse keyword search (exact matching) to deliver more accurate and comprehensive retriev… - [Chunking (AI)](https://chatloom.app/en/glossary/chunking): Chunking is the process of splitting documents into smaller, semantically coherent segments that can be independently embedded and retrieved in a RAG pipeline. - [Reranking](https://chatloom.app/en/glossary/reranking): Reranking is a second-pass scoring step that uses a more powerful model to re-evaluate and reorder initial search results for greater precision. - [System Prompt](https://chatloom.app/en/glossary/system-prompt): A system prompt is a set of hidden instructions provided to an AI model that defines its role, personality, constraints, and behavior throughout a conversation. - [Multilingual Chatbot](https://chatloom.app/en/glossary/multi-language-chatbot): A multilingual chatbot automatically detects the language of incoming messages and responds naturally in that language, serving global audiences without manual… - [Chatbot Embed Code](https://chatloom.app/en/glossary/chatbot-embed-code): A chatbot embed code is a small JavaScript snippet that website owners paste into their HTML to add an AI chatbot widget to their site. - [Conversational Commerce](https://chatloom.app/en/glossary/conversational-commerce): Conversational commerce is the practice of using messaging channels and AI chatbots to guide customers through the buying journey, from product discovery to pu… --- ## Full Blog Index - [WhatsApp, Instagram and Messenger AI Customer Support Is Now One Click](https://chatloom.app/en/blog/whatsapp-instagram-ai-customer-support): On August 6, 2026, Meta approved Chatloom for instagram_manage_messages, whatsapp_business_messaging and whatsapp_business_management. That approval removes th… - [Production RAG: What Actually Breaks When Real Customers Start Asking](https://chatloom.app/en/blog/production-rag-systems-guide): Putting a chatbot on top of a vector database takes an afternoon. Keeping it accurate when thousands of real customers ask messy questions about messy content… - [Stop Configuring, Start Conversing: Meet Builder Copilot](https://chatloom.app/en/blog/improve-your-ai-agent-by-chatting): Tuning an AI agent used to mean hunting through settings: tone here, answer length there, knowledge gaps somewhere else. Builder Copilot turns all of it into o… - [Generative Engine Optimization (GEO): How to Get Your Business Cited by ChatGPT, Perplexity & AI Overviews in 2026](https://chatloom.app/en/blog/generative-engine-optimization-guide): Search is splitting in two. Half your customers still click blue links; the other half read an AI-generated answer and never visit a website at all. Generative… - [How to Reduce Cart Abandonment With an AI Chatbot: The 2026 E-commerce Playbook](https://chatloom.app/en/blog/reduce-cart-abandonment-with-ai): Nearly seven in ten shoppers fill a cart and leave without buying. Most of them are not lost causes — they are stuck on a question you never got the chance to… - [How to Build a Custom ChatGPT for Your Website (2026 No-Code Guide)](https://chatloom.app/en/blog/custom-chatgpt-for-your-website): "Custom ChatGPT" can mean three very different things — and only one of them actually lives on your website and answers from your content. This guide untangles… - [AI Chatbot for Framer Websites: The 2026 Setup Guide](https://chatloom.app/en/blog/ai-chatbot-for-framer-websites): Framer ships pixel-perfect marketing sites in hours — but out of the box it has no support widget, no FAQ bot, no lead qualifier. Here is how to drop a RAG-pow… - [How to Add a Chatbot to Your Framer Site (5-Minute Walkthrough)](https://chatloom.app/en/blog/how-to-add-chatbot-to-framer-site): The fastest, cleanest way to put a real chatbot on a Framer site. Two script tags, one custom-code field, done. This guide also covers the common "widget not s… - [The Best Framer Plugins for Customer Support in 2026](https://chatloom.app/en/blog/best-framer-plugins-customer-support-2026): Framer's marketplace has exploded in 2026 but the customer-support category is surprisingly thin. We tested every plugin, embed, and integration that promises… - [Framer vs Webflow: Which Is Better for AI Chatbot Integration in 2026?](https://chatloom.app/en/blog/framer-vs-webflow-chatbot-integration): Framer and Webflow are the two no-code site builders teams actually ship to production in 2026. If AI chat is on your roadmap, the two platforms are closer tha… - [Framer E-commerce Chatbot Guide: Turn Your Framer Site Into a Revenue Engine](https://chatloom.app/en/blog/framer-ecommerce-chatbot-guide): Framer was built for marketing sites, not storefronts — but in 2026 the split between "marketing site" and "store" is softer than it used to be. Here is how to… - [No-Code AI Workflow Guide: Build Intelligent Automations Without Writing Code](https://chatloom.app/en/blog/no-code-ai-workflow-guide): The no-code AI revolution is transforming how businesses build intelligent automations. Learn how to design, deploy, and optimize AI workflows using visual bui… - [How to Automate Customer Support with AI: Complete Guide for 2026](https://chatloom.app/en/blog/how-to-automate-customer-support-with-ai): AI-powered customer support automation is no longer optional — it is a competitive necessity. This guide covers the complete framework for automating your supp… - [Multichannel AI Customer Support: The Complete Guide for 2026](https://chatloom.app/en/blog/multichannel-ai-customer-support): Your customers are on WhatsApp, Instagram, Telegram, Email, and your website — often all at once. This guide explains how to deliver consistent, AI-powered sup… - [How to Add a WhatsApp Chatbot to Your Website (2026)](https://chatloom.app/en/blog/how-to-add-whatsapp-chatbot-to-website): WhatsApp has over 2 billion users worldwide. Adding a WhatsApp chatbot to your website lets customers reach you on the channel they already use daily. This gui… - [Best AI Chatbot for Customer Support — 2026 Comparison](https://chatloom.app/en/blog/best-ai-chatbot-customer-support-2026): Choosing the right AI chatbot for customer support can reduce ticket volume by 40-60% and cut response times from hours to seconds. We compare the top platform… - [AI Chatbot vs Live Chat: Which is Better for Your Business?](https://chatloom.app/en/blog/ai-chatbot-vs-live-chat-which-is-better): The AI chatbot vs live chat debate is outdated. In 2026, the best customer experience combines AI-powered automation with human agents. Here is when to use eac… - [AI Agent vs Chatbot: Why Your Business Needs Agents in 2026](https://chatloom.app/en/blog/ai-agent-vs-chatbot-2026): Chatbots answer questions. AI agents take actions. As the industry evolves beyond simple Q&A, understanding the difference between agents and chatbots is criti… - [How to Build an AI Agent Workflow (No Code Required)](https://chatloom.app/en/blog/how-to-build-ai-agent-workflow): AI agents are only as powerful as the workflows behind them. This tutorial walks you through building automated, multi-step workflows using a visual builder, n… - [10 Things Your AI Agent Can Do (Besides Answer Questions)](https://chatloom.app/en/blog/ai-agent-tools-guide): Your AI agent can do far more than answer questions. From scheduling meetings to processing refunds, these 10 built-in tools turn your agent into a full-servic… - [WhatsApp AI Agent: Complete Setup Guide for Businesses](https://chatloom.app/en/blog/whatsapp-ai-agent-setup-guide): WhatsApp is the world's most popular messaging platform, and your customers are already on it. This guide walks you through setting up an AI agent that handles… - [Best AI Agent Platforms Compared (2026)](https://chatloom.app/en/blog/best-ai-agent-platforms-2026): The AI agent platform market is crowded and confusing. This guide compares seven leading platforms on the features that matter most: tool integration, workflow… - [AI Chatbot Security & Data Privacy: The Complete Guide](https://chatloom.app/en/blog/ai-chatbot-security-privacy-guide): Security and privacy are non-negotiable for AI chatbots handling customer data. This guide covers encryption, compliance, threat models, and practical security… - [The Complete Customer Journey with AI Chatbots](https://chatloom.app/en/blog/customer-journey-ai-chatbot): AI chatbots don't just answer questions — they guide customers through every stage of their journey. Explore how to orchestrate the full customer experience wi… - [AI Chatbot ROI Calculator: Measure Your Support Savings](https://chatloom.app/en/blog/ai-chatbot-roi-calculator): How much can an AI chatbot save your business? Use our interactive ROI calculator to estimate savings, see before/after comparisons, and benchmark against your… - [Building the Perfect Knowledge Base for Your AI Chatbot](https://chatloom.app/en/blog/build-ai-chatbot-knowledge-base): Your AI chatbot is only as good as its knowledge base. Learn how to structure, optimize, and maintain a knowledge base that delivers accurate answers every tim… - [How AI Chatbots Recommend Products in Real-Time](https://chatloom.app/en/blog/ai-chatbot-product-recommendations): Traditional product search is broken. Learn how AI chatbots use intent detection, semantic matching, and RAG to deliver hyper-relevant product recommendations… - [How to Add a Chatbot Widget to Your Shopify Store (2026 Guide)](https://chatloom.app/en/blog/chatbot-widget-for-shopify): Shopify merchants lose sales every day because visitors can't get answers fast enough. Here's how to add an AI chatbot widget that actually understands your pr… - [AI Chatbot Pricing Comparison 2026: What 7 Platforms Actually Cost](https://chatloom.app/en/blog/ai-chatbot-pricing-comparison-2026): AI chatbot pricing is confusing by design. Per-seat fees, resolution charges, and AI add-ons make it hard to compare platforms honestly. This guide breaks down… - [Chatbot vs FAQ Page: Which One Actually Helps Your Customers?](https://chatloom.app/en/blog/chatbot-vs-faq-page): FAQ pages have been the default self-service tool for decades, but AI chatbots are changing the equation. Here's an honest comparison of both approaches and wh… - [How to Train an AI Chatbot on Your Own Data: A Practical Guide](https://chatloom.app/en/blog/how-to-train-ai-chatbot-on-your-data): Off-the-shelf AI chatbots don't know anything about your business. This guide walks you through training a chatbot on your own documents, website content, and… - [Best Free Chatbot for Small Business: 2026 Comparison](https://chatloom.app/en/blog/best-free-chatbot-for-small-business): Small businesses need chatbots that work without a big budget. This guide compares the best free chatbot platforms in 2026 and explains what you actually get a… - [AI Customer Service Bot Setup Guide: From Planning to Launch](https://chatloom.app/en/blog/ai-customer-service-bot-setup-guide): Setting up an AI customer service bot that actually resolves issues takes more than flipping a switch. This guide walks through the full process - scoping, kno… - [How to Use a Chatbot for Lead Generation: Strategies That Convert](https://chatloom.app/en/blog/chatbot-for-lead-generation): Most website visitors leave without a trace. AI chatbots can change that by engaging visitors in real time, qualifying their intent, and capturing contact deta… - [Multilingual Chatbot for Your Website: Serving Global Customers](https://chatloom.app/en/blog/multilingual-chatbot-for-website): Expanding to international markets means supporting customers in their language. Modern AI chatbots can detect and respond in dozens of languages - but the qua… - [Chatbot Analytics and Metrics: What to Track and Why It Matters](https://chatloom.app/en/blog/chatbot-analytics-and-metrics-guide): Deploying a chatbot without tracking metrics is like running ads without conversion tracking. This guide covers the essential KPIs, how to measure real ROI, an… - [How to Embed a Chatbot on WordPress: Complete Step-by-Step Guide](https://chatloom.app/en/blog/embed-chatbot-on-wordpress): WordPress powers over 40% of the web, and adding an AI chatbot to your WordPress site is surprisingly straightforward. This guide covers three proven methods -… - [AI Chatbot vs Live Chat: Which Is Better for Your Business?](https://chatloom.app/en/blog/ai-chatbot-vs-live-chat): The AI chatbot vs live chat debate is a false choice. Learn when to use each, and why the best customer support combines AI automation with human agents. - [How to Add an AI Chatbot to Your Website in 5 Minutes](https://chatloom.app/en/blog/how-to-add-chatbot-to-website): Adding an AI chatbot to your website is easier than you think. This step-by-step guide works for any platform - WordPress, Shopify, Wix, or custom-built sites. - [Best AI Chatbot for Websites in 2026: Complete Buyer's Guide](https://chatloom.app/en/blog/best-ai-chatbot-for-website): Choosing the right AI chatbot for your website can be overwhelming. This guide compares the top platforms on features, pricing, accuracy, and ease of use. - [How to Significantly Reduce Support Tickets with AI Chatbots](https://chatloom.app/en/blog/how-to-reduce-support-tickets-with-ai): Support teams are drowning in repetitive tickets. Learn how AI chatbots can automatically resolve common queries and significantly reduce your ticket volume. - [What Is a RAG Chatbot? How Retrieval-Augmented Generation Works](https://chatloom.app/en/blog/what-is-rag-chatbot): RAG (Retrieval-Augmented Generation) chatbots combine the power of large language models with your own knowledge base to deliver more accurate, grounded answer… --- ## Security & Compliance - AES-256 encryption at rest, TLS 1.3 in transit - Customer data is never shared or used to train AI models - GDPR compliant; SOC 2-ready controls; UK ICO registered (ZB810612) - SAML / OIDC SSO on Enterprise plans - Full audit logging and configurable data retention --- ## Technical Stack - **Frontend:** Next.js 15, React 19, TypeScript 5.9, Tailwind CSS 3.4 - **Backend:** Next.js API routes, Prisma ORM, PostgreSQL (Supabase) - **AI/ML:** OpenAI, Anthropic, Google Generative AI, pgvector, Cohere Rerank - **Search:** Hybrid dense + sparse retrieval with Reciprocal Rank Fusion - **i18n:** 10 locales (en, tr, de, es, fr, it, ja, ko, pt, zh) - **Hosting:** Vercel Edge Network with ISR --- ## Key Links - [Homepage](https://chatloom.app/en) - [Pricing](https://chatloom.app/en/pricing) - [Live demo](https://chatloom.app/en/demo) - [Blog](https://chatloom.app/en/blog) - [Use cases](https://chatloom.app/en/use-cases) - [Comparisons](https://chatloom.app/en/compare) - [Integrations & platforms](https://chatloom.app/en/platforms) - [Shopify app](https://chatloom.app/en/shopify) - [Framer plugin](https://chatloom.app/en/framer) - [Contact sales](https://chatloom.app/en/contact-sales) - [Privacy policy](https://chatloom.app/en/privacy) - [Terms of service](https://chatloom.app/en/terms) - [GDPR](https://chatloom.app/en/gdpr) _Last updated: August 2026 — generated from live site data._