Chatloom vs Drift
Drift (now part of Salesloft) pioneered conversational marketing with chatbots built for sales pipeline. Chatloom takes a different approach with RAG-powered AI focused on accurate customer support, self-service, and knowledge delivery.
Feature Comparison
An honest side-by-side look at how Chatloom and Drift compare across key areas.
AI Accuracy
ChatloomWinner
RAG retrieval with confidence scoring, source citations, and self-learning
Drift
Conversational AI focused on sales qualification; decent for FAQs
Pricing
ChatloomWinner
Free plan; Pro at $79/mo
Drift
No public pricing; contact Salesloft for current plans and pricing
Sales Features
Chatloom
Lead capture via form builder; basic lead qualification
DriftWinner
Meeting scheduling, sales routing, pipeline acceleration, ABM targeting
Ease of Use
ChatloomWinner
5-minute setup; no training or onboarding required
Drift
Requires sales team onboarding, playbook configuration, and CRM integration
Multilingual Support
ChatloomWinner
95+ languages with auto-detection
Drift
Language support may vary; check Salesloft for latest capabilities
Vendor Independence
ChatloomWinner
Standalone product with no platform lock-in
Drift
Now part of Salesloft; may require broader Salesloft platform adoption
Why Teams Choose Chatloom
Key advantages that make Chatloom stand out for AI-powered customer support.
- Transparent pricing with no sales calls required; start free and upgrade when ready
- RAG-powered answers deliver accurate support responses, not just sales-oriented routing
- No vendor lock-in or mandatory platform adoption; works independently
- Adaptive personality adjusts tone for support, sales, or onboarding contexts
- Built-in live support desk for seamless human handoff when AI confidence is low
Why Switch from Drift?
Drift is now part of the Salesloft platform, which may be more than what simple chatbot use cases require
Teams looking for a more affordable alternative to Drift can get strong AI chatbot features for $79/mo with Chatloom
Chatloom focuses on support accuracy rather than sales pipeline, which better serves support-first teams
Frequently Asked Questions
- Is Chatloom a good alternative to Drift?
- For AI-powered customer support and self-service, yes. Chatloom offers RAG-powered accuracy at a fraction of Drift pricing. However, if your primary use case is sales pipeline acceleration with meeting scheduling and ABM targeting, Drift (Salesloft) is purpose-built for that.
- How much does Drift cost compared to Chatloom?
- Drift does not publish pricing publicly. Contact Salesloft for their current plans. Chatloom starts free and the Pro plan is $79/mo with no annual commitment required.
- Is Drift still available as a standalone product?
- Drift was acquired by Salesloft in 2024 and is now integrated into the Salesloft platform. It can be difficult to purchase Drift functionality without adopting the broader Salesloft suite. Chatloom is fully standalone.
- Where is Drift better than Chatloom?
- Drift excels at conversational marketing and sales. Features like automated meeting scheduling, sales rep routing, account-based marketing targeting, and deep CRM integrations make it powerful for revenue teams. Chatloom does not compete in that space.
Disclaimer: This comparison is based on publicly available information as of early 2026. Features, pricing, and capabilities of Drift may have changed since this page was last updated. We recommend visiting Drift's website for the most current information. All trademarks belong to their respective owners. Chatloom is not affiliated with Drift.