Chatloom vs Chatbase
Chatbase is a popular AI chatbot builder that trains on your data. Chatloom also trains on your data but adds confidence scoring for auto-escalation, adaptive personality, a built-in live support desk, and form builder.
Feature Comparison
An honest side-by-side look at how Chatloom and Chatbase compare across key areas.
AI Technology
ChatloomWinner
RAG retrieval with confidence scoring and source citations
Chatbase
GPT-based training on uploaded documents; good accuracy for simple Q&A
Human Handoff
ChatloomWinner
Built-in live support desk with automatic escalation when confidence is low
Chatbase
Primarily AI-focused; limited native human handoff options
Pricing
ChatloomTie
Free plan; Pro at $79/mo with unlimited agents
ChatbaseTie
Free plan available with message limits; paid plans from $19/mo (as of early 2026, check chatbase.co for current pricing)
Customization
ChatloomWinner
Full widget theming, adaptive personality, 4 launcher modes
Chatbase
Basic widget styling with color and logo customization
Analytics
ChatloomTie
Conversation analytics with confidence trends and escalation rates
ChatbaseTie
Conversation logs and basic analytics; lead capture forms
Retraining Speed
ChatloomWinner
Auto-retraining when knowledge base is updated; self-learning from interactions
Chatbase
May require manual retraining when sources are updated
Why Teams Choose Chatloom
Key advantages that make Chatloom stand out for AI-powered customer support.
- Confidence scoring prevents hallucination by routing uncertain queries to humans
- Built-in live support desk eliminates the need for a separate helpdesk tool
- Adaptive personality system creates more natural, context-aware conversations
- AI accuracy improves as your knowledge base grows and is refined
- Form builder included for lead capture, surveys, and feedback collection
Why Switch from Chatbase?
Chatbase has limited native human handoff, which may create gaps when the AI cannot answer
Chatloom auto-retraining when knowledge base is updated reduces manual effort
Confidence scoring provides transparency into when and why the AI escalates to humans
Frequently Asked Questions
- How is Chatloom different from Chatbase?
- Both train AI on your data, but Chatloom adds confidence scoring for reliable auto-escalation, a built-in live support desk, adaptive personality, and self-learning capabilities. Chatbase is simpler but lacks native human handoff.
- Is Chatbase cheaper than Chatloom?
- At the entry level, yes. Chatbase Hobby is $19/mo for 2,000 messages. But for production use, Chatbase Standard ($99/mo) and Chatloom Pro ($79/mo) are comparable in price, with Chatloom offering more features at that tier.
- Does Chatbase have live chat support?
- Chatbase is primarily AI-focused with limited native human handoff options. Chatloom includes a built-in support desk for seamless escalation when the AI needs human assistance.
- Which is better for customer support teams?
- Chatloom is better for support teams because it includes human handoff, confidence scoring, and a live support desk. Chatbase is better suited for simple FAQ bots or lead capture where human backup is not required.
Disclaimer: This comparison is based on publicly available information as of early 2026. Features, pricing, and capabilities of Chatbase may have changed since this page was last updated. We recommend visiting Chatbase's website for the most current information. All trademarks belong to their respective owners. Chatloom is not affiliated with Chatbase.