Will it give wrong answers?

Chatloom only answers from your verified content, never guesses. Every response gets a confidence score — high-confidence answers go directly to customers, low-confidence ones are automatically handed off to your team. If something isn't in your knowledge base, the AI says so honestly.

Can it hand off to my support team?

Yes. The AI monitors confidence, sentiment, and complexity in real time. When human help is needed, it routes the conversation to your team with full context — no repeat questions. You can also set custom escalation rules for VIP customers or specific topics.

How long does setup take?

About five minutes. Upload your content (website URL, PDFs, or docs), customize the widget appearance in the visual builder, and copy one line of embed code to your site. Pre-built integrations for WordPress, Shopify, Framer, Webflow, and more make it even faster.

What languages does it support?

Over 95 languages with automatic detection — your chatbot identifies the customer's language and replies in kind. The platform UI is available in 10 languages: English, Turkish, German, Spanish, French, Italian, Japanese, Korean, Portuguese, and Chinese.

Can I try it for free?

Yes — a permanent free plan with 1 agent, 100 messages/month, and all core features. No credit card needed. Basic starts at $29/month (5,000 messages), Pro at $79/month (3 agents, 15,000 messages, live support desk). Annual billing saves 20%.

What AI models does it use?

Three providers: OpenAI (GPT-5.4), Anthropic (Claude Haiku 4.5), and Google (Gemini 2.5 Flash). If one goes down, Chatloom fails over automatically. Smart Model Routing sends simple questions to cheaper models, cutting costs 20–40%.

AES-256 encryption at rest, TLS 1.3 in transit. Your data is never used to train AI models. Designed for GDPR with configurable retention policies. Enterprise features include SOC 2-ready controls, SSO (SAML/OIDC), and full audit logging.

What can the AI agent tools do?

10 built-in tools: book appointments (Google Calendar, Cal.com, Calendly), capture leads, send emails, send WhatsApp messages, fire webhooks (Zapier, Make), create support tickets, search your knowledge base, and escalate to humans. Pro plan adds custom webhook tools for any API.

What is the visual workflow builder?

A drag-and-drop canvas for multi-step AI automations. 11 node types — triggers, AI responses, conditions, tool calls, intake forms, handoffs, and more. Includes 18 ready-made templates and 4 industry starter kits (clinics, e-commerce, agencies, real estate). Built-in test mode with step-by-step replay.

Which channels are supported?

Seven channels: Web Widget, WhatsApp Business, Telegram, Instagram DM, Facebook Messenger, Email, and Discord. All share the same knowledge base, workflows, and tools — one brain, consistent answers everywhere. Each channel has a self-service setup wizard.

Can I customize how it looks?

Full visual customization: brand colors, fonts, bubble styles, avatars, animations. Four launcher modes — floating button, compact panel, sidebar, and fullscreen overlay. White-label option on paid plans removes Chatloom branding entirely. Real-time preview in the builder.

Production AI Agents

The AI operator forcustomer-facing teams.

Grounded answers. Real actions. Every channel.

Hallucination-safe by design

10 built-in tools + custom webhooks

7 channels, one knowledge base

Free plan available. Production-ready in under an hour.

yourcompany.com

Do you ship to Germany?

Yes! We ship to Germany in 3-5 business days. Free shipping on orders over €50. Can I help you find something?

yourcompany.com

Built for operations teams handling support across languages, channels, and time zones

SOC 2-ready

GDPR-aligned

95+ languages

3 AI providers

7 channels

Why we built Chatloom

Most chatbots break where it matters most.

Your customers don't care that AI is hard. They care when they get a wrong answer, are asked to repeat themselves, or get stuck talking to a bot that can't actually do anything.

They hallucinate.

Generic chatbots invent answers, cite policies that don't exist, and cost you trust. Chatloom only answers from your verified content — and tells customers honestly when it doesn't know.

They can't take action.

Asking a question is easy. Booking the appointment, opening the ticket, sending the follow-up — that's where most chatbots stop. Chatloom completes the task.

They lose the thread.

When the bot finally hands off, the customer starts over. Chatloom hands off with full conversation history, so your team picks up exactly where the agent left off.

Grounded retrieval

Trained on your content. Grounded in every answer.

Connect help docs, product pages, policies, and PDFs. Chatloom uses hybrid retrieval (dense + sparse + reranking) to find the right passage and ground every response in your verified content.

Knowledge Base

Help Docs

Policies

Product Info

FAQs

Shipping & Returns

Team Guidance

Sources connected

Answers grounded

Handoff ready

Answer Logic

Grounded

High confidence

Do you ship to Germany?

Yes — 3 to 5 business days. Free shipping on orders over €50.

Shipping Policy

Partial match

Medium confidence

Can I return a custom order?

Standard items can be returned within 30 days. Custom orders may have different terms — let me check with the team.

Returns FAQ

Handoff

Human needed

I need to discuss a billing issue

Connecting you with our team. They will have the full context of this conversation.

Routed to team

Knowledge Base

Help Docs

Policies

Product Info

FAQs

Shipping & Returns

Team Guidance

Answer Logic

Grounded

High confidence

Yes — 3 to 5 business days. Free shipping on orders over €50.

Shipping Policy

Partial match

Medium confidence

Standard items can be returned within 30 days. Custom orders may have different terms — let me check with the team.

Returns FAQ

Handoff

Human needed

Connecting you with our team. They will have the full context of this conversation.

Routed to team

Every answer is grounded in your content. When confidence is low, your agent routes to your team or triggers the next step in your workflow.

See it in action

Your content, answering customers in seconds.

Real tool use

Your agent doesn't just answer. It completes the task.

Ten built-in tools, plus custom webhooks for anything else. Your agent books appointments, captures leads, opens tickets, and fires workflows. All without leaving the conversation.

Check Calendar

Query availability from Google Calendar, Cal.com, or Calendly in real time.

Book Appointments

Create calendar events with attendee details, time slots, and confirmation.

Capture Contacts

Save visitor info as a contact automatically — name, email, phone, company.

Send Emails

Send transactional emails on behalf of your business during conversations.

Send WhatsApp

Message customers on WhatsApp directly from your agent's workflow.

Fire Webhooks

Trigger external services like Zapier, Make, or your own API endpoints.

Create Tickets

Open support tickets in Zendesk or other systems with full conversation context.

Search Knowledge

Query your knowledge base with hybrid search, reranking, and confidence scoring.

Escalate to Human

Route to your live team with priority levels, reason tracking, and full context.

Custom Tools

Connect any API via custom webhooks. Build tools for your specific business logic.

Custom tools available on Pro plan

For Shopify stores

Turn conversations into checkouts

Your AI shows products, picks the right size or color, adds to cart, and tracks orders — all inside the chat.

Product cards in chat

Live prices, images, and stock, synced straight from your store catalog.

Add to cart in chat

Shoppers choose a variant and add to cart without leaving the conversation.

Where's my order?

Instant fulfillment and shipping status with live tracking links.

Explore Chatloom for Shopify

Visual workflow builder

Design how your agent thinks. Visually.

Drag and drop the logic. Chain triggers, conditions, AI responses, tool calls, and human handoff. Eighteen production-ready templates included, or build from scratch for full control.

11 node types

18 ready-made templates

Real-time test mode

4 industry starter kits

Explore Templates Try the Builder

Appointment Booking Workflow

Live

Trigger

AI Response

Condition

Tool Call

Human Handoff

Send Message

End

Waiting to run workflow...

Drag & Drop, No Code Needed

Omni-channel

One agent. Every channel.

Web, WhatsApp, Telegram, Instagram, Messenger, Email, Discord. Same knowledge base, same workflows, consistent answers, and one inbox for your team.

One brain. Seven channels. Zero context loss.

Web Widget

Embed on any website with a single line of code

Reach customers on the world’s most popular messaging app

Deploy as a Telegram bot with instant setup

Instagram DM

Auto-reply to Instagram Direct Messages

Messenger

Connect with customers on Facebook Messenger

Email

Bidirectional email conversations with full threading

Discord

Add your AI agent as a Discord server bot

Set up your first channel

Security & trust

Built to enterprise standards.

Chatloom is designed for teams that handle sensitive customer data and can't afford a leak, an audit failure, or an unexpected outage.

SOC 2-ready

Documented controls for security, availability, and confidentiality, in preparation for SOC 2 audit.

GDPR-aligned

Data minimization, deletion rights, and EU data residency available.

Encryption everywhere

TLS 1.3 in transit, AES-256 at rest, isolated tenant data.

Multi-provider failover

Automatic failover across OpenAI, Anthropic, and Google. No single point of failure.

Role-based access

Owner, admin, member, and viewer roles. SSO available on Enterprise.

Your data, your control

You own your knowledge base. Export, delete, or migrate at any time.

Deploy anywhere

Your website. WhatsApp. One agent.

Embed on any website with one line of code, or connect WhatsApp Business for instant messaging. Same agent, same knowledge, every channel. Paste the script once and Chatloom is live.

Framer

Webflow

WordPress

Shopify

Wix

Next.js

Framer

Webflow

WordPress

Shopify

Wix

Next.js

Framer

Webflow

WordPress

Shopify

Wix

Next.js

Squarespace

React

Vue.js

HTML5

Webflow

JavaScript

Squarespace

React

Vue.js

HTML5

Webflow

JavaScript

Squarespace

React

Vue.js

HTML5

Webflow

JavaScript

+ WhatsApp Business WordPress, Shopify, Webflow, Wix, WhatsApp, and more

embed-code.html

Paste this snippet before the closing body tag. That's it.

Pricing that scales with you.

Start free. Upgrade when you're ready to scale across teams, channels, and languages.

Free

Perfect for testing and small projects

Free

1 AI agent

100 messages/month

10 products in catalog

Basic analytics

Training assistant for setup

2 custom domains

Chatloom branding

+5 more features

Basic

Best for growing businesses that want automation

$29/month

Billed monthly

1 AI agent

5,000 messages/month

100 products in catalog

AI product recommendations in chat

Remove Chatloom branding

Custom branding

10 custom domains

+11 more features

Pro

For teams that need full automation and live support

$79/month

Billed monthly

Live support desk with AI auto-escalation

3 AI agents with multi-model selection

15,000 messages/month

5,000 products in catalog

AI product recommendations in chat

Remove & customize branding

Unlimited domains (up to 100)

+12 more features

Enterprise

For organizations that need custom limits, security, and dedicated support

Custom

Tailored to your organization

Unlimited messages

Unlimited AI agents

Unlimited training storage

Unlimited domains

Custom AI model selection

Dedicated account manager

Custom SLA available on request

+8 more features

FAQ

Common questions about Chatloom

What you need to know before adding AI support to your site

Chatloom is an AI agent platform that lets you build custom chatbots trained on your own content. Upload your website, docs, or PDFs — the AI learns your business and answers customer questions accurately. Setup takes about five minutes, no coding required.

Still have questions? Contact our team →

Stop maintaining chatbots. Ship an AI agent.

Build your first agent

in under an hour.

Pick a template, connect your content, and deploy across every channel. Your free plan is ready when you are.

Free forever plan

No credit card

Production-ready in under an hour

The AI operator forcustomer-facing teams.

Most chatbots break where it matters most.

They hallucinate.

They can't take action.

They lose the thread.

Trained on your content. Grounded in every answer.

Your content, answering customers in seconds.

Your agent doesn't just answer. It completes the task.

Check Calendar

Book Appointments

Capture Contacts

Send Emails

Send WhatsApp

Fire Webhooks

Create Tickets

Search Knowledge

Escalate to Human

Custom Tools

Turn conversations into checkouts

Product cards in chat

Add to cart in chat

Where's my order?

Design how your agent thinks. Visually.

One agent. Every channel.

Web Widget

WhatsApp

Telegram

Instagram DM

Messenger

Email

Discord

Built to enterprise standards.

SOC 2-ready

GDPR-aligned

Encryption everywhere

Multi-provider failover

Role-based access

Your data, your control

Your website. WhatsApp. One agent.

Pricing that scales with you.

Free

Basic

Pro

Enterprise

Common questions about Chatloom

What is Chatloom?

Will it give wrong answers?

Can it hand off to my support team?

How long does setup take?

What languages does it support?

Can I try it for free?

What AI models does it use?

Is my data secure?

What can the AI agent tools do?

What is the visual workflow builder?

Which channels are supported?

Can I customize how it looks?

Build your first agent

in under an hour.

Most chatbots break where it matters most.

They hallucinate.

They can't take action.

They lose the thread.

Trained on your content. Grounded in every answer.

Your content, answering customers in seconds.

Your agent doesn't just answer. It completes the task.

Check Calendar

Book Appointments

Capture Contacts

Send Emails

Send WhatsApp

Fire Webhooks

Create Tickets

Search Knowledge

Escalate to Human

Custom Tools

Turn conversations into checkouts

Product cards in chat

Add to cart in chat

Where's my order?