GDPR Compliance

General Data Protection Regulation

Your rights and our commitments under EU data protection law.

Our Commitment

Chatloom is committed to compliance with the General Data Protection Regulation (GDPR). We respect your privacy rights and provide tools to exercise them easily.

🇪🇺 EU Data Protection

If you are located in the European Economic Area (EEA), UK, or Switzerland, you have additional rights under GDPR.

Your Data Rights

Right to Access

You have the right to access your personal data we hold.

  • ✅ Request a copy of your data
  • ✅ Understand what data we collect
  • ✅ See how your data is used

Right to Rectification

You can correct inaccurate or incomplete personal data.

  • ✅ Update your profile information
  • ✅ Correct errors in your data
  • ✅ Complete missing information

Right to Erasure ("Right to be Forgotten")

You can request deletion of your personal data.

  • ✅ Delete your account and all data
  • ✅ Remove specific data records
  • ✅ Permanent deletion within 30 days

⚠️ Note: Some data may be retained for legal compliance (e.g., tax records).

Right to Data Portability

You can export your data in a standard format.

  • ✅ Download all your data as JSON/CSV
  • ✅ Transfer data to another service
  • ✅ Machine-readable format

Right to Object

You can object to certain processing of your data.

  • ✅ Opt out of marketing communications
  • ✅ Object to automated decision-making
  • ✅ Restrict certain data uses

Right to Restrict Processing

You can request limited use of your data.

  • ✅ Limit data processing while we verify accuracy
  • ✅ Retain but not process data
  • ✅ Use only with your consent

How to Exercise Your Rights

Self-Service Portal

Most data rights can be exercised directly from your account:

Account Settings

Update profile, change preferences

Export Data

Download all your data

Delete Account

Permanently remove your data

Need Help?

For complex requests or assistance, contact our Data Protection Officer:

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contract Performance

Processing necessary to provide our services under our Terms of Service.

Legitimate Interests

Improving services, security, fraud prevention, and analytics.

Consent

Marketing communications and optional features (you can withdraw anytime).

Legal Obligations

Compliance with tax, financial, and regulatory requirements.

International Data Transfers

Your data may be transferred to and processed in countries outside the EEA:

  • ✅ Adequate Safeguards: Standard Contractual Clauses (SCCs)
  • ✅ Certified Providers: We use GDPR-compliant service providers
  • ✅ Security Measures: Encryption and access controls

Data Protection Officer

You can contact our Data Protection Officer for any data protection concerns:

Data Protection Officer

Chatloom, Inc.

Email: dpo@chatloom.ai

We will respond to all requests within 30 days.

Right to Lodge a Complaint

If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local Data Protection Authority:

  • 🇩🇪 Germany: BfDI
  • 🇬🇧 UK: ICO
  • 🇫🇷 France: CNIL
  • 🇪🇺 Other EU: EDPB Member List

Updates to This Page

This page may be updated to reflect changes in GDPR requirements or our practices. Material changes will be communicated via email.

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