AI-Powered Email Support Automation
Transform your support inbox from a bottleneck into a competitive advantage. Chatloom reads incoming customer emails, answers from your knowledge base in the same thread and from your own domain, and hands the conversation to your team the moment a customer asks for a person — reducing response times from hours to seconds.
Why Use Chatloom on Email?
Purpose-built AI chat for Email conversations and automation.
Replies From Your Own Domain
Inbound mail arrives through a signed Resend webhook and answers go out from the same domain you verified. Customers see your address, not a third-party relay.
RAG-Powered Email Replies
Every AI-generated email response is grounded in your knowledge base. No hallucinated answers, no generic templates — just accurate, contextual replies.
Thread-Aware Conversations
Chatloom reads the conversation history, strips the quoted reply chain before the AI sees the message, and sends with In-Reply-To and References headers so answers stay in the same thread.
Human Handoff Into the Unified Inbox
When a customer asks for a person, the AI steps aside, your team is alerted, and the thread appears in the unified inbox — where an operator replies from the same address.
How It Works
Get your Email AI agent up and running in minutes.
Connect Your Support Email
Verify your sending domain with Resend, then paste the API key and signing secret into Chatloom. Replies go out from your own domain, and inbound mail is delivered to Chatloom by a Resend webhook.
Build Your Knowledge Base
Upload support documentation, FAQs, product guides, and past email templates. The AI learns your standard responses and knowledge.
Set Your Handoff Rules
Choose what happens when someone asks for a human: hand the thread to your team, or have the AI collect contact details and keep helping. Write the handoff message customers see.
Start Processing Emails
Chatloom begins handling incoming emails immediately. Every thread lands in the unified inbox, and response times are tracked in the dashboard.
Features for Email
Everything you need to deliver AI-powered conversations on Email.
- Inbound mail delivered through a signed Resend webhook on your own domain
- RAG-grounded reply generation with optional source attribution
- Thread-aware responses: full history plus In-Reply-To and References headers
- Quoted reply chains and mobile signatures stripped before the AI reads the message
- Auto-reply, bounce, and self-address loop guards with a per-sender reply cap
- Outbound mail marked Auto-Submitted so it never trips other systems' autoresponders
- Multi-language email handling with auto-detection
- Human handoff with the full thread in the unified inbox
Popular Use Cases
See how businesses use Chatloom on Email across different industries.
4.5B+
Email users worldwide
62%
of customers prefer email for support
80%
Reduction in average email response time
Frequently Asked Questions
- How does the email channel connect to my existing email?
- Chatloom connects through Resend. You verify the domain you send support mail from, add the API key, and create a Resend webhook for inbound messages — Chatloom then reads incoming mail and replies from that same domain. It works with any domain you control; it does not connect to a personal Gmail or Outlook mailbox over IMAP.
- Will the AI send emails automatically or draft them for review?
- Replies send automatically. There is no draft-for-review mode on the email channel today. If you want a person in the loop, turn on human handoff — threads where the customer asks for someone go to your team instead of getting an AI answer.
- Can the AI handle email threads?
- Yes. Chatloom is thread-aware — it reads the full email conversation history before generating a response, ensuring contextually appropriate replies even in long threads.
- What about email formatting and signatures?
- Replies go out as plain text from your verified domain. There is no HTML template or signature builder on the email channel yet, so answers read like a written reply from a colleague rather than a designed newsletter.
- Does it work with ticketing systems?
- Chatloom's unified inbox is the primary interface. With Live Support enabled, a customer asking for a human also opens a ticket inside Chatloom. There is no direct sync with external ticketing tools today.
- Is email data secure?
- Yes. All email data is encrypted in transit and at rest. Chatloom processes emails in isolated environments and never uses your email data to train models. We are GDPR-compliant and follow SOC 2 best practices (formal certification in preparation).
Related Resources
Disclaimer: Channel capabilities and API availability may vary by region and are subject to each platform's terms of service. All product names are property of their respective owners. Chatloom is not affiliated with any third-party messaging platform mentioned on this page.