Privacy Policy

1. Introduction

Welcome to Chatloom ("we," "our," or "us"). This Privacy Policy explains how WORKSJO LTD collects, uses, discloses, and safeguards your information when you use our AI-powered chatbot platform and services.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address)
• Billing information (processed securely through Stripe)
• Chatbot configuration data
• Training data and conversation history
• Customer support communications

2.2 Automatically Collected Information

• Usage data and analytics
• Device information and IP address
• Cookies and similar tracking technologies
• Log files and error reports

3. How We Use Your Information

• To provide and maintain our services
• To process your transactions and subscriptions
• To improve and optimize our platform
• To send you updates, security alerts, and support messages
• To detect, prevent, and address technical issues
• To comply with legal obligations

4. AI and Data Processing

Chatloom uses artificial intelligence (AI) powered by Anthropic's Claude to provide chatbot services. When you use our platform:

• Your training data is processed to improve chatbot responses
• Conversation data may be analyzed to enhance service quality
• We implement encryption and security measures to protect your data
• AI model providers may process data according to their terms

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Anthropic (AI), Stripe (payments), Supabase (database), Vercel (hosting)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do NOT sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption in transit and at rest
• Regular security audits and updates
• Access controls and authentication
• Secure data centers and infrastructure

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Conversation data is retained for 30 days by default but can be configured in your settings.

8. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of marketing communications
• Withdraw consent

9. Cookies

We use cookies and similar technologies for authentication, preferences, and analytics. You can control cookies through your browser settings.

10. International Data Transfers

Your data may be transferred and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place for such transfers.

11. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform.

13. Contact Us