AI-Powered WhatsApp Chatbot for Your Business
Turn WhatsApp into your most powerful customer support channel. Chatloom connects to the WhatsApp Business API to deliver RAG-powered AI conversations, transcribed voice notes, product cards with buttons, and seamless handoff to human agents — all from a unified inbox.
Why Use Chatloom on WhatsApp?
Purpose-built AI chat for WhatsApp conversations and automation.
WhatsApp Business API Integration
Connect your WhatsApp Business account in minutes. Chatloom handles the API complexity so you can focus on customer conversations, not technical setup.
Rich Media Conversations
Customers can send images, documents, voice notes, locations, and contacts — photos are read by the AI and voice notes are transcribed. Product answers go back as interactive cards with buttons, not plain text.
RAG-Powered Accuracy
Your WhatsApp bot answers from your knowledge base using Retrieval-Augmented Generation. No hallucinations, no generic responses — just accurate, grounded answers.
Human Handoff When It Matters
When a customer asks for a person — in any language — the AI steps aside, your team is alerted, and the conversation appears in the unified inbox with full context preserved.
How It Works
Get your WhatsApp AI agent up and running in minutes.
Connect Your WhatsApp Business Account
Link your WhatsApp Business API credentials in the Chatloom dashboard. We guide you through the Meta Business verification process if you haven't completed it yet.
Train Your AI on Your Content
Upload documents, crawl your website, or add custom text to build your knowledge base. The AI learns your products, services, and FAQs.
Configure Response Behavior
Set your bot's personality and reply style, then decide what happens when a customer asks for a human: hand the conversation to your team, or have the AI collect contact details and keep helping.
Go Live on WhatsApp
Activate your WhatsApp channel and start handling customer conversations instantly. Monitor performance from the analytics dashboard.
Features for WhatsApp
Everything you need to deliver AI-powered conversations on WhatsApp.
- WhatsApp Business API integration with automatic webhook management
- Interactive message templates with buttons, lists, and quick replies
- Multi-language support — auto-detect and respond in 95+ languages
- Conversation history synced to unified inbox for team collaboration
- Human handoff on explicit request, with the full thread and context transferred
- Inbound rich media: images, documents, video, location, and contacts
- Voice notes transcribed automatically; photos read and answered by the AI
- Approved-template broadcasts with opt-out exclusion and a 24-hour marketing cap
Popular Use Cases
See how businesses use Chatloom on WhatsApp across different industries.
2B+
WhatsApp users worldwide
98%
Message open rate on WhatsApp
< 3min
Average first response time with Chatloom
Frequently Asked Questions
- Do I need a WhatsApp Business API account?
- Yes, Chatloom connects via the official WhatsApp Business API (also known as WhatsApp Cloud API). We guide you through the setup process, which requires a verified Meta Business account. The WhatsApp Business app alone is not sufficient for API integration.
- Can the WhatsApp chatbot handle multiple languages?
- Absolutely. Chatloom auto-detects the customer's language and responds in kind. We support 95+ languages out of the box, which is especially valuable for businesses serving international WhatsApp audiences.
- What happens when the AI can't answer a question?
- The AI answers from your knowledge base and says so plainly when something is not in there. When the customer asks for a person — detected in any language, not just English — the conversation is escalated to your unified inbox with the full history attached, your team is alerted by email, and the AI steps aside until an operator takes over.
- Is there a limit on WhatsApp messages?
- Chatloom's messaging limits depend on your subscription plan. WhatsApp itself has conversation-based pricing through Meta. We provide transparent usage tracking in your dashboard so you always know where you stand.
- Can I send proactive messages to customers?
- Yes, using pre-approved WhatsApp message templates. You can send order updates, appointment reminders, and other notifications. Templates must be approved by Meta before use, and Chatloom helps you manage the approval process.
- How long does setup take?
- If you already have a verified Meta Business account, you can be live on WhatsApp in under 15 minutes. New Meta Business verification can take 1-3 business days depending on Meta's review process.
Related Resources
Disclaimer: Channel capabilities and API availability may vary by region and are subject to each platform's terms of service. All product names are property of their respective owners. Chatloom is not affiliated with any third-party messaging platform mentioned on this page.