AI-Powered WhatsApp Chatbot for Your Business
Turn WhatsApp into your most powerful customer support channel. Chatloom connects to the WhatsApp Business API to deliver RAG-powered AI conversations, rich media messages, quick replies, and seamless handoff to human agents β all from a unified inbox.
Why Use Chatloom on WhatsApp?
Purpose-built AI chat for WhatsApp conversations and automation.
WhatsApp Business API Integration
Connect your WhatsApp Business account in minutes. Chatloom handles the API complexity so you can focus on customer conversations, not technical setup.
Rich Media Conversations
Send and receive images, documents, videos, locations, and interactive buttons. Your chatbot delivers the full WhatsApp experience, not just plain text.
RAG-Powered Accuracy
Your WhatsApp bot answers from your knowledge base using Retrieval-Augmented Generation. No hallucinations, no generic responses β just accurate, grounded answers.
Human Handoff When It Matters
When the AI is unsure or the customer asks for a human, conversations are seamlessly transferred to your support team in the unified inbox with full context preserved.
How It Works
Get your WhatsApp AI chatbot up and running in minutes.
Connect Your WhatsApp Business Account
Link your WhatsApp Business API credentials in the Chatloom dashboard. We guide you through the Meta Business verification process if you haven't completed it yet.
Train Your AI on Your Content
Upload documents, crawl your website, or add custom text to build your knowledge base. The AI learns your products, services, and FAQs.
Configure Response Behavior
Set your bot's personality, confidence thresholds, response language, and escalation rules. Define when to hand off to human agents.
Go Live on WhatsApp
Activate your WhatsApp channel and start handling customer conversations instantly. Monitor performance from the analytics dashboard.
Features for WhatsApp
Everything you need to deliver AI-powered conversations on WhatsApp.
- WhatsApp Business API integration with automatic webhook management
- Interactive message templates with buttons, lists, and quick replies
- Multi-language support β auto-detect and respond in 95+ languages
- Conversation history synced to unified inbox for team collaboration
- Confidence-based human handoff with full context transfer
- Rich media support: images, PDFs, videos, locations, contacts
- Automated greeting messages and away-hours responses
- Analytics dashboard with response times, satisfaction, and resolution rates
Popular Use Cases
See how businesses use Chatloom on WhatsApp across different industries.
2B+
WhatsApp users worldwide
98%
Message open rate on WhatsApp
< 3min
Average first response time with Chatloom
Frequently Asked Questions
- Do I need a WhatsApp Business API account?
- Yes, Chatloom connects via the official WhatsApp Business API (also known as WhatsApp Cloud API). We guide you through the setup process, which requires a verified Meta Business account. The WhatsApp Business app alone is not sufficient for API integration.
- Can the WhatsApp chatbot handle multiple languages?
- Absolutely. Chatloom auto-detects the customer's language and responds in kind. We support 95+ languages out of the box, which is especially valuable for businesses serving international WhatsApp audiences.
- What happens when the AI can't answer a question?
- Chatloom uses confidence scoring on every response. When confidence drops below your configured threshold, the conversation is automatically escalated to a human agent in your unified inbox β with full conversation history attached.
- Is there a limit on WhatsApp messages?
- Chatloom's messaging limits depend on your subscription plan. WhatsApp itself has conversation-based pricing through Meta. We provide transparent usage tracking in your dashboard so you always know where you stand.
- Can I send proactive messages to customers?
- Yes, using pre-approved WhatsApp message templates. You can send order updates, appointment reminders, and other notifications. Templates must be approved by Meta before use, and Chatloom helps you manage the approval process.
- How long does setup take?
- If you already have a verified Meta Business account, you can be live on WhatsApp in under 15 minutes. New Meta Business verification can take 1-3 business days depending on Meta's review process.
Related Resources
Disclaimer: Channel capabilities and API availability may vary by region and are subject to each platform's terms of service. All product names are property of their respective owners. Chatloom is not affiliated with any third-party messaging platform mentioned on this page.