E-commerce Shopping Assistant Starter Kit
Help shoppers find the right product, answer the question that would have stalled the cart, and handle post-purchase questions, all from an AI assistant trained on your product catalog. This template is built for online retailers who want to increase conversions and reduce support load.
What's Included
Everything you need to get started, pre-configured and ready to customize.
- AI product recommendations drawn from your own catalog
- Order tracking and status lookup on connected Shopify stores
- Answers to the questions that stall a purchase, before the cart is abandoned
- Size and fit questions answered from your size guide
- Return and exchange requests captured for your team
- Product comparison and feature breakdown
Best For
This template is designed for teams and businesses like these.
Online Retailers
E-commerce stores on any platform that want to provide personalized shopping assistance and reduce pre-purchase friction for visitors.
DTC Brands
Direct-to-consumer brands that need to educate customers about their products, handle sizing questions, and build confidence before purchase.
Marketplace Sellers
Sellers operating across multiple marketplaces who need consistent product knowledge and support without dedicated staff per channel.
Template Features
Key capabilities included in this starter kit.
- Product catalog search with rich product cards and add-to-cart buttons
- AI recommendations based on what the visitor says they want
- Order status lookup via order number or email on connected Shopify stores
- Stock status answered from your synced catalog
- Sizing and fit questions answered from your own size guide
- Return and exchange policy explained, and the request captured for your team
- Cross-sell and upsell suggestions during the conversation
- The same catalog answering on your site, WhatsApp and Instagram
How to Customize
Adapt this template to your business in four simple steps.
Import Your Product Catalog
Upload your product data — names, descriptions, prices, images, variants, and inventory. The AI uses this to recommend products and answer specific questions.
Add the Content That Closes Sales
Upload the size guide, the shipping and returns policy, and the answers to whatever makes people hesitate. Then set the agent's tone to match your brand.
Connect Order Tracking
Integrate your order management system so the bot can look up order status, shipping info, and delivery estimates in real time.
Set Return & Exchange Rules
Define your return policy parameters so the bot can handle return requests, check eligibility windows, and guide customers through the process.
Related Industries
Explore how Chatloom serves these industries with AI chatbots.
Frequently Asked Questions
- Does the bot connect to my Shopify or WooCommerce store?
- Shopify has a proper app: install it and your products and order lookups sync. WooCommerce, BigCommerce and custom stores are supported by importing your catalog, and the crawler reads those storefronts to pull product data in. The difference matters for order status, which needs the Shopify connection.
- How does it help with abandoned carts?
- By answering the question that caused the hesitation while the visitor is still there: does it ship to me, will it arrive before Friday, can I return it. There is no cart-abandonment trigger that detects a stalled cart and messages the shopper afterwards; the win here is the sale that was about to stall, not the one already gone.
- Can the bot make product recommendations?
- Yes. Based on the visitor's stated preferences, browsing context, and conversation, the AI recommends relevant products from your catalog with rich product cards including images, prices, and direct links.
- Does it handle returns and exchanges?
- The template includes a return/exchange flow that checks eligibility based on your policy rules, collects the reason, and creates a return request or routes to your support team for complex cases.
Disclaimer: Templates are starting configurations that should be customized for your specific business needs. Results vary based on knowledge base quality and configuration. All product names are property of their respective owners.