Internal Helpdesk Chatbot Starter Kit
Your IT and HR teams answer the same internal questions hundreds of times a month. This template handles password resets, policy lookups, benefits questions, equipment requests, and IT troubleshooting — freeing your internal teams to focus on work that actually requires human judgment.
What's Included
Everything you need to get started, pre-configured and ready to customize.
- IT troubleshooting guides with step-by-step resolution
- HR FAQ covering policies, benefits, and time-off
- Company policy and handbook lookup
- Internal request routing to the right department
- New-hire questions answered from your onboarding material
- Equipment and access request submission
Best For
This template is designed for teams and businesses like these.
Mid-Size Companies
Companies with 50-500 employees where IT and HR teams are stretched thin handling repetitive internal questions alongside strategic work.
HR Teams
Human resources departments that spend significant time answering benefits, PTO, and policy questions that could be handled by an AI trained on the employee handbook.
IT Departments
Internal IT support teams dealing with high volumes of password resets, VPN issues, software access requests, and basic troubleshooting tickets.
Template Features
Key capabilities included in this starter kit.
- IT issue diagnosis walked through from your own troubleshooting guides
- HR policy answers trained on your employee handbook
- Leave and benefits policy explained from your documents
- Equipment and access requests captured by in-chat forms
- Requests routed to the right team by your assignment rules
- New-hire questions answered from your onboarding material
- Escalation to a person with the full thread attached
- Webhook delivery so a request can open a ticket in your own system
How to Customize
Adapt this template to your business in four simple steps.
Upload Company Policies
Add your employee handbook, IT policies, benefits guides, and HR documents. The bot becomes your company's internal knowledge expert.
Add IT Troubleshooting Guides
Upload resolution guides for common IT issues: VPN setup, printer configuration, password resets, software installation. The bot walks employees through step by step.
Configure Department Routing
Set routing rules so questions reach the right team — IT requests to IT, benefits questions to HR, facilities issues to operations. Each route includes context.
Decide What Not to Upload
The agent answers from everything in its knowledge base, to everyone who can reach it. There is no per-role filter on that content, so keep individual records, salaries, and case files out of it and let the agent hand those requests to HR instead.
Frequently Asked Questions
- Is the internal helpdesk bot secure for company data?
- The bot runs inside your own Chatloom workspace, encrypted in transit and at rest, and your content is never used to train models. One limit to design around: the agent answers from its whole knowledge base to anyone who can reach it, with no per-role filter on that content. Upload policies and handbooks, not individual employee records, and route anything personal to a human.
- Can it handle password reset requests?
- The bot guides employees through self-service password reset steps for common systems. For systems requiring admin action, it creates a ticket and routes it to IT with the employee's details.
- Does it integrate with our ticketing system?
- Through webhooks. There is no pre-built Jira or ServiceNow app; what ships is a webhook that fires with the conversation and the captured request, which your side turns into a ticket in whatever ITSM tool you run. Teams without an ITSM tool use the Chatloom inbox as the queue instead.
- Can different departments have different bot responses?
- By running an agent per department, which higher plans allow: each one holds only its own material, so the engineering agent knows the IT guides and the people agent knows the handbook. Within a single agent there is no per-department scoping, and routing rules decide who picks up an escalation rather than what the agent will say.
Disclaimer: Templates are starting configurations that should be customized for your specific business needs. Results vary based on knowledge base quality and configuration. All product names are property of their respective owners.