Your AI Agent, Now on WhatsApp
Your customers are already on WhatsApp. Now your AI agent can meet them there. Chatloom's WhatsApp integration connects your trained AI agent directly to WhatsApp Business, delivering instant responses powered by the same knowledge base and RAG pipeline as your website widget. When conversations require a human touch, operators receive the full chat context and can respond directly through the Chatloom dashboard.
主なメリット
your ai agent, now on whatsappがビジネスのカスタマーエクスペリエンス向上にどう役立つかご覧ください。
Instant WhatsApp Replies
Your AI agent responds to WhatsApp messages within seconds, 24 hours a day. Visitors get immediate answers to common questions without waiting for a human agent, reducing response times from hours to moments.
Shared Knowledge Base Across Channels
The same training content, RAG pipeline, and confidence scoring that powers your website chatbot also powers your WhatsApp agent. Train once, deploy everywhere. No duplicate content management required.
Operator Handoff
When the AI detects low confidence or the visitor requests human help, the conversation is escalated to your support team. Operators see the full WhatsApp conversation history in the Chatloom dashboard and can reply directly.
Contact Auto-Capture
Every WhatsApp conversation automatically captures the visitor's phone number and display name. Contact details are stored in your Chatloom dashboard, building your customer contact list without manual data entry.
仕組み
your ai agent, now on whatsappを数ステップで始められます。
Connect WhatsApp Business
Link your WhatsApp Business account to Chatloom through the channel settings. The setup wizard guides you through the Meta Business API configuration and webhook registration.
Configure Your Agent
Choose which Chatloom agent handles your WhatsApp messages. The agent uses the same knowledge base, system prompt, and tool configuration as your website widget, or you can create a dedicated WhatsApp agent.
AI Responds to Messages
When someone messages your WhatsApp Business number, the AI agent processes the query through the RAG pipeline and sends a grounded response. Confidence scoring ensures the agent only answers when it has sufficient information.
Operators Handle Escalations
Conversations that need human attention appear in the Chatloom inbox with full context. Your support team can reply through the dashboard, and the response is delivered to the visitor's WhatsApp chat.
よくある質問
your ai agent, now on whatsappに関するよくある質問。
Do I need a WhatsApp Business account?
Yes. The integration requires a WhatsApp Business account connected to the Meta Business API. Chatloom provides a setup wizard that walks you through the configuration process step by step.
Is the WhatsApp agent the same as my website chatbot?
It can be. You can assign the same agent to both channels, sharing the knowledge base and configuration. Alternatively, you can create a separate agent with different training content or behavior specifically for WhatsApp.
Can operators reply to WhatsApp messages from the dashboard?
Yes. When a conversation is escalated, operators can view the full WhatsApp chat history and reply directly from the Chatloom dashboard. The reply is delivered as a WhatsApp message to the visitor.
Are there additional costs for the WhatsApp integration?
The Chatloom integration itself is included in applicable plans. However, WhatsApp Business API usage is subject to Meta's own pricing for business-initiated and user-initiated conversations. Check Meta's pricing page for current rates.
関連機能
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