Chatloom vs Crisp
Crisp is a solid customer messaging platform with multi-channel support. Chatloom focuses on delivering the most accurate AI-powered answers through RAG technology, with confidence-based human handoff and adaptive responses.
Feature Comparison
An honest side-by-side look at how Chatloom and Crisp compare across key areas.
AI Accuracy
ChatloomWinner
RAG retrieval with confidence scoring and source citations
Crisp
MagicReply AI assistant with knowledge base search
Pricing
ChatloomWinner
Free plan; Pro at $79/mo for unlimited agents
Crisp
Free for 2 agents; Pro from $25/mo/workspace. AI features available on higher tiers (as of early 2026)
Multi-Channel
Chatloom
Website widget and API
CrispWinner
Website, email, SMS, WhatsApp, Instagram, Messenger, Telegram in one inbox
Video & Audio
Chatloom
Not available
CrispWinner
Built-in video and audio calls directly from the chat widget
Adaptive Personality
ChatloomWinner
AI adjusts tone and style based on visitor sentiment and context
Crisp
Standard bot personality with limited customization options
Form Builder
ChatloomWinner
Built-in form builder for lead capture and surveys
Crisp
Contact forms available but limited customization
Why Teams Choose Chatloom
Key advantages that make Chatloom stand out for AI-powered customer support.
- RAG-powered AI delivers context-aware answers, not just keyword-matched snippets
- Confidence scoring prevents the bot from guessing and routes tricky queries to humans
- Adaptive personality system creates natural, on-brand conversations
- 95+ languages auto-detected and handled without configuration
- No per-seat pricing; unlimited agents on the Pro plan
Why Switch from Crisp?
Crisp limits AI features to the $95/mo Unlimited plan; Chatloom includes AI on all plans
Chatloom RAG technology produces more accurate answers than Crisp MagicReply
Simpler setup with no workspace configuration needed; live in 5 minutes
Frequently Asked Questions
- Is Chatloom better than Crisp for AI chatbots?
- For AI chatbot accuracy, yes. Chatloom uses RAG retrieval with confidence scoring, which produces more precise and verifiable answers than Crisp MagicReply. However, Crisp excels at multi-channel support with built-in video calls, email, and social messaging.
- Does Crisp have better features than Chatloom?
- In some areas, yes. Crisp offers a shared inbox across email, SMS, WhatsApp, and social channels, plus built-in video and audio calling. These are features Chatloom does not currently offer. Choose based on whether you prioritize AI accuracy or multi-channel reach.
- Can I use Chatloom for multi-channel support?
- Chatloom currently focuses on website chat and API integration. If you need native WhatsApp, SMS, or social media messaging, Crisp may be a better fit for multi-channel workflows.
- Which is cheaper, Chatloom or Crisp?
- Chatloom is more affordable for AI chatbot use cases. Crisp locks AI features behind its $95/mo Unlimited plan, while Chatloom includes AI on all plans starting with the free tier.
Disclaimer: This comparison is based on publicly available information as of early 2026. Features, pricing, and capabilities of Crisp may have changed since this page was last updated. We recommend visiting Crisp's website for the most current information. All trademarks belong to their respective owners. Chatloom is not affiliated with Crisp.
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